Privacy Policy

Last revised: August 12, 2025

This notice describes how we collect and use the personal data you provide to us, which will be used only as necessary, appropriate, and relevant to the specific purposes outlined in this document.

It also describes the types of data collected and the options available to limit the use of such data, as well as the procedure for exercising your ARCO rights, in compliance with the principles of Lawfulness, Consent, Quality, Information, Purpose, Loyalty, Proportionality, and Responsibility established by law.

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Responsible for the protection of your personal data

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BRAIN WARE ASSISTANCE, S.C. (BRAIN WARE ASSISTANCE), located at Nogal 289, Colonia Arboledas, Querétaro, Querétaro, 76140, Mexico, is responsible for the processing (use) of your personal data.

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Our Data Protection Department

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  • Head or Department: Ma. Guadalupe Adriana Almaguer Pichardo
  • Address: Nogal 289, Colonia Arboledas, Querétaro, Querétaro, 76140, Mexico
  • Email: adrianaalmaguer@brainware.com.mx
  • Phone: 446 139 0008

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For what purposes do we collect and use your personal data?

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Your personal data will be used for the following purposes:

  • Provide the requested products.
  • Provide the requested and/or contracted services.
  • Respond to your requests for information, support, and service.
  • To evaluate the quality of the service we provide to you.
  • Record keeping and maintenance of the contractual file for follow-up on future services.
  • Financial management, billing, and collections.
  • To fulfill the obligations and commitments we have entered into with you.

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What personal data do we collect and from where?

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For the purposes indicated above, we may collect your personal data in different ways:

  • When you visit our website or use our online services.
  • By phone.
  • When you provide them to us in person.
  • When we obtain information through other publicly accessible sources permitted by law (telephone or employment directories, websites, etc.).

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Personal data we collect

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  • Contact information: Name, Email, Address, Phone number, Mobile number.
  • Identity documentation: Voter ID, Passport, Driver's License, Military ID, or Professional License.
  • Financial information and payment methods: Credit card, debit card, checks.
  • Tax information: RFC, Billing address.
  • Online service access credentials: Username and password.
  • Social media identifiers: Facebook, Twitter, LinkedIn, Google+.
  • Socioeconomic data: Age, Gender, Income level, Education.
  • Social Security Number (NSS) and/or CURP.
  • Academic history: school certificates, transcripts, studies completed.
  • Beneficiaries and economic dependents.
  • Family information: Spouse, children, grandchildren.
  • Personal references: Information about non-family members.
  • Employment information: Company, position, activities performed, resume.
  • Habits, sports, hobbies, and interests.

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Use of cookies, web beacons, and JavaScript

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A cookie is information that a website stores on your computer through the use of a browser. It allows sites to record your browsing activities (pages visited, date and time, searches, clicks).

Web beacons, along with JavaScript, allow for the storage of information regarding website usage patterns. We use these tools to obtain statistical information such as:

  • Browser type and operating system.
  • Pages viewed.
  • Source of the visit.
  • Access IP address.
  • Time spent on the site.

You can disable cookies and other tracking technologies through your browser's privacy settings, although some features may be affected.

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How to Access, Rectify, Cancel, or Object to the use and processing of your personal data (ARCO Rights)?

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You have the constitutional right to:

  • Access and review your personal data.
  • Rectify them if they are inaccurate or incomplete.
  • Cancel them when they are no longer necessary for the purposes described.
  • Object to their processing for specific purposes.

The mechanisms, timelines, and requirements for exercising these rights are detailed in the Data Subject Rights section of this document.

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How can you limit the use or disclosure of your personal data?

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If you do not wish to receive non-essential messages, you may request this by following the mechanisms established in the Data Subject Rights section.

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How can you revoke consent for the processing of your personal data?

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If you wish to revoke the consent granted for the use of your data, the mechanisms are described in the Data Subject Rights section.

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Transfer of personal data

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The following transfers do not require your consent, but the law requires that they be disclosed:

  • Public sector entities, to comply with current legislation and the legal relationship with the Data Subject.
  • Public entities for medical diagnosis, healthcare, medical treatment, or health service management in case of emergency.

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Changes to the privacy notice

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We reserve the right to make modifications due to legislative changes, internal policies, or new requirements. Updates will be available at www.brainware.com.mx.

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Data Subject Rights

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Instructions for exercising your rights:

  1. Download the Universal Form (PDF).
  2. Read the requirements indicated in the form.
  3. Send the request to: adrianaalmaguer@brainware.com.mx
  4. Please confirm receipt by calling 446 139 0008.

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To whom can you submit your complaints or reports?

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If you believe your rights have been violated and the issue is not resolved through internal mechanisms, you may file a complaint with the IFAI at www.ifai.org.mx.

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